Free shipping from CHF 50
Free shipping from CHF 50
As soon as your order has been successful, you will receive a confirmation e-mail from us within the next 24 hours. This e-mail may also end up in your spam folder, so please check there as well. Typo in the email? Please contact us via our contact form.
It is usually possible to cancel your order if it has not yet been dispatched. The best way to do this is to use the contact form contact with the support team. We will try to answer you as quickly as possible and process your request. Please also check your spam folder from time to time. Don’t let the mail get lost there by mistake.
We are sorry if your order has arrived incorrectly. Please contact us as soon as possible via our contact form. There you can select the appropriate topic and give us all the necessary information about the defective item (description of the damage, photos of the damaged item).
If the product was already damaged at the time of delivery, please also provide a photo of the parcel to document the condition of the parcel at the time of delivery. It is up to you to accept the parcel, you can also refuse it and have it returned. If we cannot prove and verify that you have actually received a damaged product, we will unfortunately not be able to exchange the product or refund the amount.
As soon as we have received the above information, we will deal with the matter immediately and try to solve the problem to your satisfaction.
Unfortunately, it is not possible to reserve items in the shopping cart. We want to prevent an increased quantity of goods being reserved without a purchase being completed. This way, everyone has the opportunity to access and purchase the items.
If you cannot find the parcel either at the drop-off point or at your neighbor’s, we must assume that it has been stolen and file a damage report. Please write to us using our contact formso that we can help you with your request. The following information in advance: If you have specified a desired location, a storage contract has been entered into with the shipping service provider, which unfortunately means that we cannot make an investigation request. You as the customer are then liable for this.
Unfortunately, we can no longer change orders for accounting and logistical reasons. Unfortunately, you would have to order the desired items in a separate order.
The following payment options are available:
Your preferred payment method is not listed? Please contact us via the contact formso that we can forward it internally for consideration.
As soon as your parcel is on its way, you will receive a shipping confirmation by e-mail. This means that you will not receive an explicit e-mail after receipt of payment. Once payment has been received, your order will be processed and your parcel will be ready within the next few working days.
If you have made a mistake with your order, please contact us via our contact form so that we can correct it for future orders.
Yes, we usually ship within 1-5 working days. In case of high demand, we adjust the shipping time of individual pieces on our website. If your question relates to a pre-order, payment must also be made directly, as we then purchase the corresponding quantity of fabric based on paid orders and place an order for paid goods. If no payment is received after 14 days, the order will be canceled without contacting us.
Your parcel will be sent by Swiss Post sent by Swiss Post.
We can change your address if your order has not yet been paid for and shipped. You can contact us via our contact form contact form. If the time of a change has passed, we can still take it into account for future orders in the customer account.
If you wish to change your address, simply use the contact form form.
Stemarly can deliver to packing stations, but this is done exclusively via the Swiss Post.
It is also possible to have your parcel delivered to your workplace. Please make sure that the company name is labeled with the delivery address and a “for the attention of”.
Unless expressly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Shipping takes place within 1-5 working days. Delivery takes place within 2-10 working days within Germany at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.
You will receive an e-mail as soon as your parcel is on its way.
In the unlikely event that you have not received a product, please contact us via the contact form with the subject “Item not received” or “General concerns” and your order number.
Your order can be tracked at any time via the shipment procedure, which you will receive by e-mail.
If you place an order outside Switzerland and unforeseen additional costs arise in relation to customs clearance, you will be responsible for paying these yourself.
As the amount of the fees depends on the items ordered, the fees may vary accordingly. If you have any questions about customs fees, please contact customs directly.
Our jewelry is made of high-quality 316 stainless steel, which is particularly durable and rust-proof. To preserve its shine, we recommend cleaning it regularly with a soft cloth and avoiding contact with chemicals, salt water or perfume.
Return costs are not covered and must be borne by the customer.
You will receive the exact instructions by e-mail as soon as you register via the contact form have contacted us.
Provided the products are not damaged and the 14-day withdrawal period is observed, it is possible to return items. Please take care not to return soiled goods.
Depending on which shipping service you used for your return, it can take between 7 – 21 days (excluding weekends & public holidays) for us to receive and process your return. Please note that refunds will always be made using the payment method selected during the order process.
In order to be able to track your return, we would recommend that you always use a sending method.
However, you will also receive a returns email to confirm receipt of your return. If you have a special request, please contact our support team via our contact form. After receipt of the return, your refund will usually be transferred to you within the next 14 working days.
If you have placed two orders and would like to return something from each order, please return the pieces from the different orders in different packages. You will receive a returns label for every order, which you can use to return the pieces. Otherwise there will be complications in the returns process and we may not be able to process your return.
Voucher codes are communicated to you as part of promotions via our social media channels or newsletters. So it’s to your advantage if you keep following us there. If you want to redeem an electronic voucher, you can do so in our store.
Once you have placed your order, we can unfortunately no longer change it for accounting reasons. We can only arrange cancelations and address changes before the goods are dispatched.
If you have forgotten to redeem your voucher, you are welcome to use it on your next order in our store, provided it is valid.
Once you have placed your desired pieces in the shopping cart, you will find a promotional field where you can enter your voucher code. Any voucher codes will be communicated to you in good time for promotions via our social media channels or in the newsletter. However, electronic voucher codes are also available in the store. Please note the product description when considering your options!
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