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RETURN OF PRODUCTS

Returns
You can return your purchase within 14 days of receipt if the jewelry is in unworn condition and is returned in its original packaging. We will not cover the costs of returning the goods.

Damaged goods
If the item is damaged or faulty, we will offer you a free replacement without the need to return it. Please contact us via our contact form and describe the damage. Our customer service team will get in touch with you as soon as possible and arrange a free replacement.

How to return an item

  1. Request a return
    Use our contact formto request a refund or exchange. You will then receive detailed return instructions by email depending on your location.
  2. Packing the item
    Pack the jewelry securely in the original packaging. Make sure that all items are in their original condition (except for damaged goods).
  3. Sending a return
    Send the parcel according to the instructions you received by email. For your protection, we recommend using an insured delivery service with tracking. Please keep your proof of shipment until the return has been confirmed.
  4. Receive a refund
    Once your return has been received, it will be processed within 10 working days. Shipping costs will not be refunded.

Important notes
The returned items must be in perfect and resalable condition.

10 % Rabatt

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