{"id":4986,"date":"2024-10-13T21:17:27","date_gmt":"2024-10-13T19:17:27","guid":{"rendered":"https:\/\/stemarly.com\/faq\/"},"modified":"2025-04-04T21:58:22","modified_gmt":"2025-04-04T19:58:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/stemarly.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4986\" class=\"elementor elementor-4986 elementor-790\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f187086 e-flex e-con-boxed e-con e-parent\" data-id=\"f187086\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-04b61da elementor-widget elementor-widget-heading\" data-id=\"04b61da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18bee3d elementor-widget elementor-widget-heading\" data-id=\"18bee3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">order<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee591a elementor-widget elementor-widget-accordion\" data-id=\"4ee591a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8271\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8271\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I see that my order has been successfully received?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8271\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8271\"><p>As soon as your order has been successful, you will receive a confirmation e-mail from us within the next 24 hours. This e-mail may also end up in your spam folder, so please check there as well. Typo in the email? Please contact us via our <span style=\"text-decoration: underline;\"><a href=\"http:\/\/www.stemarly.com\">contact form<\/a><\/span>.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8272\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8272\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I cancel my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8272\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8272\"><p>It is usually possible to cancel your order if it has not yet been dispatched. The best way to do this is to use the <span style=\"text-decoration: underline;\"><a title=\"Contact form\" href=\"http:\/\/www.stemarly.com\">contact form<\/a><\/span> contact with the support team. We will try to answer you as quickly as possible and process your request. Please also check your spam folder from time to time. Don&#8217;t let the mail get lost there by mistake.    <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8273\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8273\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should I do if I receive an incorrect order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8273\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8273\"><p>We are sorry if your order has arrived incorrectly. Please contact us as soon as possible via our <span style=\"text-decoration: underline;\"><a title=\"Contact form\" href=\"http:\/\/www.stemarly.com\">contact form<\/a><\/span>. There you can select the appropriate topic and give us all the necessary information about the defective item (description of the damage, photos of the damaged item).  <br \/>If the product was already damaged at the time of delivery, please also provide a photo of the parcel to document the condition of the parcel at the time of delivery. It is up to you to accept the parcel, you can also refuse it and have it returned. If we cannot prove and verify that you have actually received a damaged product, we will unfortunately not be able to exchange the product or refund the amount.<br \/>As soon as we have received the above information, we will deal with the matter immediately and try to solve the problem to your satisfaction.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8274\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8274\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it possible to reserve items in the shopping cart?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8274\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8274\"><p>Unfortunately, it is not possible to reserve items in the shopping cart. We want to prevent an increased quantity of goods being reserved without a purchase being completed. This way, everyone has the opportunity to access and purchase the items.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8275\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-8275\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I make sure I order the right size?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8275\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-8275\"><div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"225ce16f-6313-4ef9-a79d-c2ffb7dd078d\" data-message-model-slug=\"gpt-4o\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert dark\">\n<p data-start=\"36\" data-end=\"284\">Don&#8217;t worry &#8211; you&#8217;ll always find the perfect fit with Stemarly! Our Figaro Chain is equipped with a 5 cm extension chain so that you can adjust it flexibly. Tighter or slightly looser &#8211; you decide!  <\/p>\n<p data-start=\"286\" data-end=\"530\">With its 2 cm extension chain, the Figaro bracelet also offers scope for the ideal fit. And our rings? No problem! They can be enlarged and reduced to fit your finger perfectly.   <\/p>\n<p data-start=\"532\" data-end=\"661\" data-is-last-node=\"\" data-is-only-node=\"\">If you are still unsure, please contact us &#8211; we will be happy to help you!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8276\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-8276\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">My parcel was delivered according to the logistics company, but I never received it. What should I do? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8276\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-8276\"><p>If you cannot find the parcel either at the drop-off point or at your neighbor&#8217;s, we must assume that it has been stolen and file a damage report. Please write to us using our <span style=\"text-decoration: underline;\"><a title=\"Contact form\" href=\"http:\/\/www.stemarly.com\">contact form<\/a><\/span>so that we can help you with your request. The following information in advance: If you have specified a desired location, a storage contract has been entered into with the shipping service provider, which unfortunately means that we cannot make an investigation request. You as the customer are then liable for this.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8277\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-8277\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I add something to my order at a later date?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-8277\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-8277\"><p>Unfortunately, we can no longer change orders for accounting and logistical reasons. Unfortunately, you would have to order the desired items in a separate order. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Where can I see that my order has been successfully received?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As soon as your order has been successful, you will receive a confirmation e-mail from us within the next 24 hours. This e-mail may also end up in your spam folder, so please check there as well. Typo in the email? Please contact us via our <span style=\\\"text-decoration: underline;\\\"><a href=\\\"http:\\\/\\\/www.stemarly.com\\\">contact form<\\\/a><\\\/span>.   <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I cancel my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It is usually possible to cancel your order if it has not yet been dispatched. The best way to do this is to use the <span style=\\\"text-decoration: underline;\\\"><a title=\\\"Contact form\\\" href=\\\"http:\\\/\\\/www.stemarly.com\\\">contact form<\\\/a><\\\/span> contact with the support team. We will try to answer you as quickly as possible and process your request. Please also check your spam folder from time to time. Don&#8217;t let the mail get lost there by mistake.    <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What should I do if I receive an incorrect order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We are sorry if your order has arrived incorrectly. Please contact us as soon as possible via our <span style=\\\"text-decoration: underline;\\\"><a title=\\\"Contact form\\\" href=\\\"http:\\\/\\\/www.stemarly.com\\\">contact form<\\\/a><\\\/span>. There you can select the appropriate topic and give us all the necessary information about the defective item (description of the damage, photos of the damaged item).  <br \\\/>If the product was already damaged at the time of delivery, please also provide a photo of the parcel to document the condition of the parcel at the time of delivery. It is up to you to accept the parcel, you can also refuse it and have it returned. If we cannot prove and verify that you have actually received a damaged product, we will unfortunately not be able to exchange the product or refund the amount.<br \\\/>As soon as we have received the above information, we will deal with the matter immediately and try to solve the problem to your satisfaction.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is it possible to reserve items in the shopping cart?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Unfortunately, it is not possible to reserve items in the shopping cart. We want to prevent an increased quantity of goods being reserved without a purchase being completed. This way, everyone has the opportunity to access and purchase the items.  <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I make sure I order the right size?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div class=\\\"flex max-w-full flex-col flex-grow\\\">\\n<div class=\\\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 whitespace-normal break-words text-start [.text-message+&amp;]:mt-5\\\" dir=\\\"auto\\\" data-message-author-role=\\\"assistant\\\" data-message-id=\\\"225ce16f-6313-4ef9-a79d-c2ffb7dd078d\\\" data-message-model-slug=\\\"gpt-4o\\\">\\n<div class=\\\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\\\">\\n<div class=\\\"markdown prose w-full break-words dark:prose-invert dark\\\">\\n<p data-start=\\\"36\\\" data-end=\\\"284\\\">Don&#8217;t worry &#8211; you&#8217;ll always find the perfect fit with Stemarly! 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Unfortunately, you would have to order the desired items in a separate order. <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a672634 elementor-widget elementor-widget-heading\" data-id=\"a672634\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09c25ab elementor-widget elementor-widget-accordion\" data-id=\"09c25ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1021\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1021\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What payment methods are available to me at Stemarly?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1021\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1021\"><p>The following payment options are available:<\/p>\n<ul>\n<li>Shopify Payments: Visa, Mastercard, American Express<\/li>\n<li>Instant bank transfer<\/li>\n<li>Paypal Express Checkout: Paypal, credit card<\/li>\n<li>Stripe<\/li>\n<\/ul>\n<p>Your preferred payment method is not listed? Please contact us via the <span style=\"text-decoration: underline;\"><a title=\"Contact form\" href=\"http:\/\/www.stemarly.com\">contact form<\/a><\/span>so that we can forward it internally for consideration. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1022\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1022\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Will I be notified when payment is received?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1022\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1022\"><p>As soon as your parcel is on its way, you will receive a shipping confirmation by e-mail. This means that you will not receive an explicit e-mail after receipt of payment. Once payment has been received, your order will be processed and your parcel will be ready within the next few working days.  <\/p>\n<p>If you have made a mistake with your order, please contact us via our <span style=\"text-decoration: underline;\"><a title=\"Contact form\" href=\"http:\/\/www.stemarly.com\">contact form<\/a><\/span> so that we can correct it for future orders.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1023\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1023\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I have to pay for my order before it is sent?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1023\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1023\"><p>Yes, we usually ship within 1-5 working days. In case of high demand, we adjust the shipping time of individual pieces on our website. If your question relates to a pre-order, payment must also be made directly, as we then purchase the corresponding quantity of fabric based on paid orders and place an order for paid goods. If no payment is received after 14 days, the order will be canceled without contacting us.   <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What payment methods are available to me at Stemarly?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The following payment options are available:<\\\/p>\\n<ul>\\n<li>Shopify Payments: Visa, Mastercard, American Express<\\\/li>\\n<li>Instant bank transfer<\\\/li>\\n<li>Paypal Express Checkout: Paypal, credit card<\\\/li>\\n<li>Stripe<\\\/li>\\n<\\\/ul>\\n<p>Your preferred payment method is not listed? Please contact us via the <span style=\\\"text-decoration: underline;\\\"><a title=\\\"Contact form\\\" href=\\\"http:\\\/\\\/www.stemarly.com\\\">contact form<\\\/a><\\\/span>so that we can forward it internally for consideration. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Will I be notified when payment is received?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As soon as your parcel is on its way, you will receive a shipping confirmation by e-mail. This means that you will not receive an explicit e-mail after receipt of payment. Once payment has been received, your order will be processed and your parcel will be ready within the next few working days.  <\\\/p>\\n<p>If you have made a mistake with your order, please contact us via our <span style=\\\"text-decoration: underline;\\\"><a title=\\\"Contact form\\\" href=\\\"http:\\\/\\\/www.stemarly.com\\\">contact form<\\\/a><\\\/span> so that we can correct it for future orders.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Do I have to pay for my order before it is sent?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we usually ship within 1-5 working days. In case of high demand, we adjust the shipping time of individual pieces on our website. If your question relates to a pre-order, payment must also be made directly, as we then purchase the corresponding quantity of fabric based on paid orders and place an order for paid goods. If no payment is received after 14 days, the order will be canceled without contacting us.   <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afd7465 elementor-widget elementor-widget-heading\" data-id=\"afd7465\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b2b5d1 elementor-widget elementor-widget-accordion\" data-id=\"8b2b5d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1451\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1451\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How high are the shipping costs at Stemarly?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1451\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1451\"><ul>\n<li>Switzerland, Liechtenstein 4.95 CHF<\/li>\n<li>Rest of the world 9.95 CHF<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1452\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1452\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Which parcel service will be used to send my parcel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1452\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1452\"><p>Your parcel will be sent by <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.post.ch\/de\">Swiss Post<\/a><\/span> sent by Swiss Post.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1453\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1453\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I change my shipping address at a later date?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1453\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1453\"><p>We can change your address if your order has not yet been paid for and shipped. You can contact us via our <span style=\"text-decoration: underline;\"><a title=\"Contact form\" href=\"http:\/\/www.stemarly.com\">contact form<\/a><\/span> contact form. If the time of a change has passed, we can still take it into account for future orders in the customer account.  <\/p>\n<p>If you wish to change your address, simply use the <a href=\"https:\/\/stemarly.com\/kontaktformular\/\"><span style=\"text-decoration: underline;\">contact form<\/span> <\/a>form.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1454\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1454\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can you deliver to packing stations?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1454\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1454\"><p>Stemarly can deliver to packing stations, but this is done exclusively via the <a href=\"https:\/\/www.post.ch\/de\"><span style=\"text-decoration: underline;\">Swiss Post<\/span><\/a>.<\/p>\n<p>It is also possible to have your parcel delivered to your workplace. Please make sure that the company name is labeled with the delivery address and a &#8220;for the attention of&#8221;. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1455\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1455\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long does shipping take?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1455\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1455\"><p>Unless expressly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Shipping takes place within 1-5 working days. Delivery takes place within 2-10 working days within Germany at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.    <\/p>\n<p>You will receive an e-mail as soon as your parcel is on its way.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1456\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1456\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should I do if my parcel does not find its way to me?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1456\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1456\"><p>In the unlikely event that you have not received a product, please contact us via the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/stemarly.com\/kontaktformular\/\">contact form<\/a><\/span> with the subject &#8220;Item not received&#8221; or &#8220;General concerns&#8221; and your order number.<\/p>\n<p>Your order can be tracked at any time via the shipment procedure, which you will receive by e-mail.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1457\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1457\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who pays the customs duties?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1457\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1457\"><p>If you place an order outside Switzerland and unforeseen additional costs arise in relation to customs clearance, you will be responsible for paying these yourself.<\/p>\n<p>As the amount of the fees depends on the items ordered, the fees may vary accordingly. If you have any questions about customs fees, please contact customs directly. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How high are the shipping costs at Stemarly?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li>Switzerland, Liechtenstein 4.95 CHF<\\\/li>\\n<li>Rest of the world 9.95 CHF<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"Which parcel service will be used to send my parcel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your parcel will be sent by <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/www.post.ch\\\/de\\\">Swiss Post<\\\/a><\\\/span> sent by Swiss Post.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I change my shipping address at a later date?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We can change your address if your order has not yet been paid for and shipped. You can contact us via our <span style=\\\"text-decoration: underline;\\\"><a title=\\\"Contact form\\\" href=\\\"http:\\\/\\\/www.stemarly.com\\\">contact form<\\\/a><\\\/span> contact form. If the time of a change has passed, we can still take it into account for future orders in the customer account.  <\\\/p>\\n<p>If you wish to change your address, simply use the <a href=\\\"https:\\\/\\\/stemarly.com\\\/kontaktformular\\\/\\\"><span style=\\\"text-decoration: underline;\\\">contact form<\\\/span> <\\\/a>form.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can you deliver to packing stations?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Stemarly can deliver to packing stations, but this is done exclusively via the <a href=\\\"https:\\\/\\\/www.post.ch\\\/de\\\"><span style=\\\"text-decoration: underline;\\\">Swiss Post<\\\/span><\\\/a>.<\\\/p>\\n<p>It is also possible to have your parcel delivered to your workplace. Please make sure that the company name is labeled with the delivery address and a &#8220;for the attention of&#8221;. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How long does shipping take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Unless expressly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Shipping takes place within 1-5 working days. Delivery takes place within 2-10 working days within Germany at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.    <\\\/p>\\n<p>You will receive an e-mail as soon as your parcel is on its way.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What should I do if my parcel does not find its way to me?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In the unlikely event that you have not received a product, please contact us via the <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/stemarly.com\\\/kontaktformular\\\/\\\">contact form<\\\/a><\\\/span> with the subject &#8220;Item not received&#8221; or &#8220;General concerns&#8221; and your order number.<\\\/p>\\n<p>Your order can be tracked at any time via the shipment procedure, which you will receive by e-mail.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Who pays the customs duties?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you place an order outside Switzerland and unforeseen additional costs arise in relation to customs clearance, you will be responsible for paying these yourself.<\\\/p>\\n<p>As the amount of the fees depends on the items ordered, the fees may vary accordingly. If you have any questions about customs fees, please contact customs directly. <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3be6e1a elementor-widget elementor-widget-heading\" data-id=\"3be6e1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Care instructions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab2b54 elementor-widget elementor-widget-accordion\" data-id=\"1ab2b54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I handle my jewelry?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2791\"><p>Our jewelry is made of high-quality 316 stainless steel, which is particularly durable and rust-proof. To preserve its shine, we recommend cleaning it regularly with a soft cloth and avoiding contact with chemicals, salt water or perfume. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I handle my jewelry?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our jewelry is made of high-quality 316 stainless steel, which is particularly durable and rust-proof. To preserve its shine, we recommend cleaning it regularly with a soft cloth and avoiding contact with chemicals, salt water or perfume. <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b98d8b elementor-widget elementor-widget-heading\" data-id=\"1b98d8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; exchange<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58f4a5c elementor-widget elementor-widget-accordion\" data-id=\"58f4a5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9321\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9321\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who pays for the return shipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9321\"><p>Return costs are not covered and must be borne by the customer.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9322\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9322\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">To which address should I send my return?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9322\"><p>You will receive the exact instructions by e-mail as soon as you register via the <a href=\"https:\/\/stemarly.com\/kontaktformular\/\"><span style=\"text-decoration: underline;\">contact form<\/span><\/a> have contacted us.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9323\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9323\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it possible to return items (both regular and sale items)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9323\"><p>Provided the products are not damaged and the 14-day withdrawal period is observed, it is possible to return items. Please take care not to return soiled goods. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9324\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-9324\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I be sure that you have already received my return shipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-9324\"><p>Depending on which shipping service you used for your return, it can take between 7 &#8211; 21 days (excluding weekends &amp; public holidays) for us to receive and process your return. Please note that refunds will always be made using the payment method selected during the order process. <\/p>\n<p>In order to be able to track your return, we would recommend that you always use a sending method.  <\/p>\n<p>However, you will also receive a returns email to confirm receipt of your return. If you have a special request, please contact our support team via our <a title=\"Contact form\" href=\"http:\/\/www.stemarly.com\">contact form<\/a>. After receipt of the return, your refund will usually be transferred to you within the next 14 working days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-9325\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-9325\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I return two orders in one package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-9325\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-9325\"><p>If you have placed two orders and would like to return something from each order, please return the pieces from the different orders in different packages. You will receive a returns label for every order, which you can use to return the pieces. Otherwise there will be complications in the returns process and we may not be able to process your return.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Who pays for the return shipment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Return costs are not covered and must be borne by the customer.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"To which address should I send my return?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You will receive the exact instructions by e-mail as soon as you register via the <a href=\\\"https:\\\/\\\/stemarly.com\\\/kontaktformular\\\/\\\"><span style=\\\"text-decoration: underline;\\\">contact form<\\\/span><\\\/a> have contacted us.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is it possible to return items (both regular and sale items)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Provided the products are not damaged and the 14-day withdrawal period is observed, it is possible to return items. Please take care not to return soiled goods. <\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I be sure that you have already received my return shipment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Depending on which shipping service you used for your return, it can take between 7 &#8211; 21 days (excluding weekends &amp; public holidays) for us to receive and process your return. Please note that refunds will always be made using the payment method selected during the order process. <\\\/p>\\n<p>In order to be able to track your return, we would recommend that you always use a sending method.  <\\\/p>\\n<p>However, you will also receive a returns email to confirm receipt of your return. If you have a special request, please contact our support team via our <a title=\\\"Contact form\\\" href=\\\"http:\\\/\\\/www.stemarly.com\\\">contact form<\\\/a>. After receipt of the return, your refund will usually be transferred to you within the next 14 working days.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I return two orders in one package?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you have placed two orders and would like to return something from each order, please return the pieces from the different orders in different packages. You will receive a returns label for every order, which you can use to return the pieces. Otherwise there will be complications in the returns process and we may not be able to process your return.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3487c04 elementor-widget elementor-widget-heading\" data-id=\"3487c04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vouchers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-378f38a elementor-widget elementor-widget-accordion\" data-id=\"378f38a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5821\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5821\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is there a voucher code?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5821\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5821\"><p>Voucher codes are communicated to you as part of promotions via our social media channels or newsletters. So it&#8217;s to your advantage if you keep following us there. If you want to redeem an electronic voucher, you can do so in our store.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5822\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5822\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I subsequently offset vouchers against an existing order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5822\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5822\"><p>Once you have placed your order, we can unfortunately no longer change it for accounting reasons. We can only arrange cancelations and address changes before the goods are dispatched.<\/p>\n<p>If you have forgotten to redeem your voucher, you are welcome to use it on your next order in our store, provided it is valid.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5823\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5823\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I redeem my voucher?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5823\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5823\"><p>Once you have placed your desired pieces in the shopping cart, you will find a promotional field where you can enter your voucher code. Any voucher codes will be communicated to you in good time for promotions via our social media channels or in the newsletter. However, electronic voucher codes are also available in the store. Please note the product description when considering your options!<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is there a voucher code?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Voucher codes are communicated to you as part of promotions via our social media channels or newsletters. So it&#8217;s to your advantage if you keep following us there. If you want to redeem an electronic voucher, you can do so in our store.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Can I subsequently offset vouchers against an existing order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Once you have placed your order, we can unfortunately no longer change it for accounting reasons. We can only arrange cancelations and address changes before the goods are dispatched.<\\\/p>\\n<p>If you have forgotten to redeem your voucher, you are welcome to use it on your next order in our store, provided it is valid.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Where can I redeem my voucher?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Once you have placed your desired pieces in the shopping cart, you will find a promotional field where you can enter your voucher code. Any voucher codes will be communicated to you in good time for promotions via our social media channels or in the newsletter. However, electronic voucher codes are also available in the store. Please note the product description when considering your options!<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-872324c e-flex e-con-boxed e-con e-parent\" data-id=\"872324c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41b5c28 elementor-widget elementor-widget-heading\" data-id=\"41b5c28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Your answer is not included?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f9b272 elementor-widget elementor-widget-text-editor\" data-id=\"6f9b272\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please contact us via our <span style=\"text-decoration: underline;\"><a href=\"https:\/\/stemarly.com\/kontakt\/\">contact form<\/a><\/span> with your request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cff7199 elementor-widget elementor-widget-html\" data-id=\"cff7199\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style class=\"accordion-closed-on-load\">body:not(.elementor-editor-active) .elementor-widget-accordion .elementor-tab-content {\r\ndisplay: none!important;\r\n}<\/style> <script src=\"data:text\/javascript;base64,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\" defer><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1774 elementor-fixed elementor-view-default elementor-widget elementor-widget-global elementor-global-5218 elementor-global-1774 elementor-widget-icon\" data-id=\"1774\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#header\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1771 elementor-widget elementor-widget-global elementor-global-5239 elementor-global-1771 elementor-widget-html\" data-id=\"1771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/code.jquery.com\/jquery-3.6.0.min.js\"><\/script><script>\/\/You can replace offset value from here\r\nvar offset = 300\r\n$(window).on('load scroll', function(){\r\n\t\r\n\tif( $(window).scrollTop() > offset ){\r\n        $('body').addClass('show')\r\n\t}else{\r\n        $('body').removeClass('show')\r\n\t}\r\n})\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ order Where can I see that my order has been successfully received? As soon as your order has been successful, you will receive a confirmation e-mail from us within the next 24 hours. This e-mail may also end up in your spam folder, so please check there as well. Typo in the email? Please [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4986","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Stemarly<\/title>\n<meta name=\"description\" content=\"Do you have any questions? Take a look at the Stemarly FAQ and find answers about orders, shipping and returns. 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