{"id":5108,"date":"2024-11-08T20:36:07","date_gmt":"2024-11-08T19:36:07","guid":{"rendered":"https:\/\/stemarly.com\/retours\/"},"modified":"2025-04-04T22:09:09","modified_gmt":"2025-04-04T20:09:09","slug":"retours","status":"publish","type":"page","link":"https:\/\/stemarly.com\/fr\/retours\/","title":{"rendered":"Retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5108\" class=\"elementor elementor-5108 elementor-1200\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e377c6c e-flex e-con-boxed e-con e-parent\" data-id=\"e377c6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e6949e elementor-widget elementor-widget-heading\" data-id=\"9e6949e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">RETOUR DE PRODUITS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c430bf1 elementor-widget elementor-widget-text-editor\" data-id=\"c430bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Retour<\/strong><br>Vous pouvez retourner votre achat dans les 14 jours suivant sa r\u00e9ception, \u00e0 condition que le bijou ne soit pas port\u00e9 et qu&rsquo;il soit renvoy\u00e9 dans son emballage d&rsquo;origine. Nous ne prenons pas en charge les frais de retour. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f9174b elementor-widget elementor-widget-text-editor\" data-id=\"4f9174b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Articles endommag\u00e9s<\/strong><br>Si l&rsquo;article est endommag\u00e9 ou d\u00e9fectueux, nous vous proposons de le remplacer gratuitement, sans avoir \u00e0 le renvoyer. Pour cela, contactez-nous via notre <a href=\"http:\/\/www.stemarly.com\/kontakt\"><span style=\"text-decoration: underline;\">Formulaire de contact<\/span> <\/a>en d\u00e9crivant le dommage. Notre service client vous contactera dans les plus brefs d\u00e9lais pour organiser le remplacement gratuit.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caa0482 elementor-widget elementor-widget-heading\" data-id=\"caa0482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Comment retourner un article<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2379f09 elementor-widget elementor-widget-text-editor\" data-id=\"2379f09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>Demander un retour<\/strong><br>Utilisez notre <span style=\"text-decoration: underline;\"><a href=\"https:\/\/stemarly.com\/fr\/formulaire-de-contact\/\">Formulaire de contact<\/a><\/span>pour demander un remboursement ou un \u00e9change. Vous recevrez par e-mail des instructions d\u00e9taill\u00e9es pour le retour, en fonction de votre situation g\u00e9ographique. <\/li><li><strong>Emballage des articles<\/strong><br>Emballez les bijoux en toute s\u00e9curit\u00e9 dans leur emballage d&rsquo;origine. Veillez \u00e0 ce que tous les articles soient dans leur \u00e9tat d&rsquo;origine (\u00e0 l&rsquo;exception des articles endommag\u00e9s). <\/li><li><strong>Envoyer le retour<\/strong><br>Envoyez le colis en suivant les instructions que vous avez re\u00e7ues par e-mail. Pour votre protection, nous vous recommandons d&rsquo;utiliser un service de livraison assur\u00e9 avec suivi. Veuillez conserver votre preuve d&rsquo;exp\u00e9dition jusqu&rsquo;\u00e0 ce que le retour soit confirm\u00e9.  <\/li><li><strong>Obtenir un remboursement<\/strong><br>Une fois que nous avons re\u00e7u votre retour, nous le traitons dans les 10 jours ouvrables. Les frais d&rsquo;exp\u00e9dition ne sont pas rembours\u00e9s. <\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d044dfc elementor-widget elementor-widget-text-editor\" data-id=\"d044dfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Remarques importantes<\/strong><br>Les articles retourn\u00e9s doivent \u00eatre en parfait \u00e9tat de revente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5151942 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"5151942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca6b894 e-flex e-con-boxed e-con e-parent\" data-id=\"ca6b894\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf5fbb2 elementor-widget elementor-widget-global elementor-global-5230 elementor-global-1771 elementor-widget-html\" data-id=\"bf5fbb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script src=\"https:\/\/code.jquery.com\/jquery-3.6.0.min.js\"><\/script><script>\/\/You can replace offset value from here\r\nvar offset = 300\r\n$(window).on('load scroll', function(){\r\n\t\r\n\tif( $(window).scrollTop() > offset ){\r\n        $('body').addClass('show')\r\n\t}else{\r\n        $('body').removeClass('show')\r\n\t}\r\n})\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27cf00f elementor-fixed elementor-view-default elementor-widget elementor-widget-global elementor-global-5210 elementor-global-1774 elementor-widget-icon\" data-id=\"27cf00f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#header\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28f4808 elementor-fixed elementor-view-default elementor-widget elementor-widget-global elementor-global-5210 elementor-global-1774 elementor-widget-icon\" data-id=\"28f4808\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#header\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1774 elementor-fixed elementor-view-default elementor-widget elementor-widget-global elementor-global-5210 elementor-global-1774 elementor-widget-icon\" data-id=\"1774\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#header\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-up\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RETOUR DE PRODUITS RetourVous pouvez retourner votre achat dans les 14 jours suivant sa r\u00e9ception, \u00e0 condition que le bijou ne soit pas port\u00e9 et qu&rsquo;il soit renvoy\u00e9 dans son emballage d&rsquo;origine. Nous ne prenons pas en charge les frais de retour. Articles endommag\u00e9sSi l&rsquo;article est endommag\u00e9 ou d\u00e9fectueux, nous vous proposons de le remplacer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5108","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours - Stemarly<\/title>\n<meta name=\"description\" content=\"Retours chez Stemarly : d\u00e9couvrez tout ce que vous devez savoir sur les retours et renvoyez vos articles rapidement et facilement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stemarly.com\/fr\/retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours - 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